I am replacing parts on my computer. Will GuardedID® still work?
Before you replace parts on your computer, make sure you have a record of your license key then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use t…
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use the tool t…
How do I know GuardedID® is protecting my Mac?
Once you download GuardedID® a “G” appears in the Dock. Four variations explain when GuardedID® or Apple is protecting you as you type on the keyboard: a red exclamation point (!), a green dot (.), a red dot (.), and a green dot (.) with a white dash. (See other Knowledge Base articles for explanations of each.)
Why does the toolbar show a red “Off” when the cursor is not in a field that I can type into?
Inside the browser, GuardedID® is only active when the keyboard cursor is in a text input field. If you click inside a web page where there is no input field, GuardedID® will show RED “Off”. Once you move the cursor into a text entry field on a web page, GuardedID® will turn “On” and protect your typing.
When I try to activate GuardedID®, I receive a message like “This machine has been activated with a different key”. What should I do?
A serial number (called Machine ID) is assigned to each computer. Your Machine ID is already activated, but with a different license key. If you have another license key, try to activate with it. If not, please create a support ticket to get help resolving this issue.
Sometimes I see the wrong character when I type. What can I do?
This can happen for two reasons: Non-standard programs look like keyloggers. Certain programs use Windows Message Hooks in a non-standard way that makes them appear to GuardedID® as keyloggers. Every time you type into one of these programs you will see numbers in sequence (e.g., “1234”) instead of what you are typ…
Why does the toolbar show a red “Off” when typing in the fields at the top of the browser?
The fields at the top of the browser (the Address or URL field and the Search field) are outside the Internet data section of the browser. The toolbar is only active when the keyboard cursor is “inside” the data section. The top bar fields are protected by the GuardedID® “Desktop Protection” agent. The flashing “G” i…
I tried to make the GuardedID® toolbar appear in Internet Explorer but it is not showing. What should I do next?
Internet Explorer has an Advanced setting, “Enable third-party browser add-ons”. To make sure this is enabled, select “Tools” in the IE menu and click “Internet options”. Select the “Advanced” tab. In the second group you will find the setting. Make sure it is checked. Close and re-open IE to activate the setting. Th…
Does GuardedID® work with computer games?
You must disable GuardedID® during play with certain games. GuardedID® is designed to protect your browser sessions and desktop applications (MS Word, Excel, Outlook, VPN clients, IM chats, etc.). GuardedID® protects some “online web browser games” but not all of them. GuardedID® currently does not protect gaming app…
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” tool in the GuardedID® toolbar. Write down the long string of characters and dashes shown in the license field. Then use the tool to deactivate Gu…
