This can happen for two reasons:
Non-standard programs look like keyloggers. Certain programs use Windows Message Hooks in a non-standard way that makes them appear to GuardedID® as keyloggers. Every time you type into one of these programs you will see numbers in sequence (e.g., “1234”) instead of what you are typing. To use these programs without GuardedID® protection:
When you are finished with the non-standard program, remember to go back to the “G” icon in the notification area and click “Enable” to re-enable GuardedID®.
GuardedID® has gotten “out of sync.” If you type a letter and you see a number, GuardedID® has lost track of which field on your desktop you are working in. The best way to recover is to log off your desktop and log back on again.
If you don’t wish to log off:
If the problem continues, please create a support ticket to get help resolving this issue.