Sometimes I see the wrong character when I type. What can I do?

This can happen for two reasons:

Non-standard programs look like keyloggers. Certain programs use Windows Message Hooks in a non-standard way that makes them appear to GuardedID® as keyloggers. Every time you type into one of these programs you will see numbers in sequence (e.g., “1234”) instead of what you are typing. To use these programs without GuardedID® protection:

  1. “Right click” on the “G” icon in the notification area (system tray) in the bottom right of your screen. A menu will pop up.
  2. Deselect “Enable”.  Note: GuardedID® cannot protect your computer against keyloggers when it is disabled.

When you are finished with the non-standard program, remember to go back to the “G” icon in the notification area and click “Enable” to re-enable GuardedID®.

GuardedID® has gotten “out of sync.” If you type a letter and you see a number, GuardedID® has lost track of which field on your desktop you are working in. The best way to recover is to log off your desktop and log back on again.

If you don’t wish to log off:

  1. Open an application like Notepad, wait a few seconds, and then type a few characters. Close the application. This may correct the problem.
  2. Go back to the original application you were using when you saw the issue. If a number still displays instead of the character you typed, GuardedID® is still “out of sync.” (You’ll continue to see a number, then the character you typed, for every key you press.)
  3. Stop typing, wait 2 seconds, and GuardedID® will reset a buffer to get back in sync and display only the characters you are typing.

If the problem continues, please create a support ticket to get help resolving this issue.

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  • 05-Jun-2016
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