If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” tool in the GuardedID® toolbar. Write down the long string of characters and dashes shown in the license field. Then use the tool to deactivate GuardedID®.

Once your new computer is ready, and GuardedID® is installed, simply click the “Activate” button in the GuardedID® icon or toolbar. The Manage License form will open where you enter your license key (that you previously wrote down); click “Activate”. GuardedID® will start protecting your new computer.

If the old computer is not available, please create a support ticket, providing the name and email address you used when you purchased GuardedID®. You will receive additional instructions.