I am replacing parts on my computer. Will GuardedID® still work?
Before you replace parts on your computer, make sure you have a record of your license key then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” by right-clicking on the “G” in the task bar. Write down the long string of characters and dashes shown in the license field. Then use th…
Why do I see a notice about “LicMgrEP.exe”?
The “LicMgrEP.exe” is part of GuardedID® protection license manager. If you are installing or using GuardedID® for the first time, the notice may come from your internet security software. Allow LicMgrEP.exe to continue as long as it is properly signed from StrikeForce Technologies.
What does a green dot (.) mean when seen in the “G” in the Dock?
A green dot means GuardedID® is activated with a valid license and protecting you when you enter any keystrokes on your keyboard.
I am replacing parts on my computer. Will GuardedID® still work?
Before you replace parts on your computer, make sure you have a record of your license key then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use t…
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use the tool t…
When I try to activate GuardedID®, I receive a message like “This machine has been activated with a different key”. What should I do?
A serial number (called Machine ID) is assigned to each computer. Your Machine ID is already activated, but with a different license key. If you have another license key, try to activate with it. If not, please create a support ticket to get help resolving this issue.
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” tool in the GuardedID® toolbar. Write down the long string of characters and dashes shown in the license field. Then use the tool to deactivate Gu…
How do I move a MobileTrust® license from one device to a new one?
If the old device still works, make sure you have a record of your license key, then deactivate MobileTrust®. You can see your license key in the SFT Cloud Website . Login using the same email address and password you use for the MobileTrust® app. The User License Management screen will display next with license ke…
How does the SFT Cloud Website relate to MobileTrust®?
MobileTrust® users can manage their profiles (change password and email address; manage devices; view license key and subscription detail, etc.) using the SFT Cloud Website. Login to the SFT Cloud Website using the same email address and password you use for the MobileTrust® app.
What does a red exclamation point (!) mean when seen in the “G” in the Dock?
A red exclamation point means GuardedID® is not activated at that time. Go to “Menu | Manage License” and enter your license activation key if the field is blank; click “Activate”.
