I am replacing parts on my computer. Will GuardedID® still work?
Before you replace parts on your computer, make sure you have a record of your license key then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” by right-clicking on the “G” in the task bar. Write down the long string of characters and dashes shown in the license field. Then use th…
I installed and activated MobileTrust®, but I don’t see it working. What do I do?
MobileTrust® relies on a secure keyboard feature to encrypt your keystrokes. During installation, MobileTrust installs a new extension of your device’s native keyboard. After you install MobileTrust®, you need to select the MobileTrust® Secure Keyboard to begin typing securely.
What does a green dot (.) mean when seen in the “G” in the Dock?
A green dot means GuardedID® is activated with a valid license and protecting you when you enter any keystrokes on your keyboard.
I am replacing parts on my computer. Will GuardedID® still work?
Before you replace parts on your computer, make sure you have a record of your license key then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use t…
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use the tool t…
When I try to activate GuardedID®, I receive a message like “This machine has been activated with a different key”. What should I do?
A serial number (called Machine ID) is assigned to each computer. Your Machine ID is already activated, but with a different license key. If you have another license key, try to activate with it. If not, please create a support ticket to get help resolving this issue.
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” tool in the GuardedID® toolbar. Write down the long string of characters and dashes shown in the license field. Then use the tool to deactivate Gu…
Where do I get the MobileTrust® app?
MobileTrust® is available for download from Apple AppStore (for iOS devices) or Google Play (for Android devices). The app can be downloaded and installed at no charge, but you must purchase a subscription and have a valid enrollment activation key to activate the app.
What does a red exclamation point (!) mean when seen in the “G” in the Dock?
A red exclamation point means GuardedID® is not activated at that time. Go to “Menu | Manage License” and enter your license activation key if the field is blank; click “Activate”.
How do I install and activate the MobileTrust® app?
Depending on your device, please see the MobileTrust® User Guide for iOS or the MobileTrust® User Guide for Android .
