I am replacing parts on my computer. Will GuardedID® still work?
Before you replace parts on your computer, make sure you have a record of your license key then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” by right-clicking on the “G” in the task bar. Write down the long string of characters and dashes shown in the license field. Then use the…
I installed and activated MobileTrust®, but I don’t see it working. What do I do?
MobileTrust® relies on a secure keyboard feature to encrypt your keystrokes. During installation, MobileTrust installs a new extension of your device’s native keyboard. After you install MobileTrust®, you need to select the MobileTrust® Secure Keyboard to begin typing securely. ### ** **
What does a green dot (.) mean when seen in the “G” in the Dock?
A green dot means GuardedID® is activated with a valid license and protecting you when you enter any keystrokes on your keyboard.
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use the tool to…
I am replacing parts on my computer. Will GuardedID® still work?
Before you replace parts on your computer, make sure you have a record of your license key then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use th…
When I try to activate GuardedID®, I receive a message like “This machine has been activated with a different key”. What should I do?
A serial number (called Machine ID) is assigned to each computer. Your Machine ID is already activated, but with a different license key. If you have another license key, try to activate with it. If not, please [create a support ticket][1] to get help resolving this issue. ### ** ** [1]: http://strikeforcecpg.hap…
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” tool in the GuardedID® toolbar. Write down the long string of characters and dashes shown in the license field. Then use the tool to deactivate Gua…
Where do I get the MobileTrust® app?
MobileTrust® is available for download from [Apple AppStore][1] (for iOS devices) or [Google Play][2] (for Android devices). The app can be downloaded and installed at no charge, but you must [purchase a subscription][3] and have a valid enrollment activation key to activate the app. [1]: https://itunes.apple.com/…
What does a red exclamation point (!) mean when seen in the “G” in the Dock?
A red exclamation point means GuardedID® is not activated at that time. Go to “Menu | Manage License” and enter your license activation key if the field is blank; click “Activate”. ### ** **
How do I install and activate the MobileTrust® app?
Depending on your device, please see the [MobileTrust® User Guide for iOS][1] or the [MobileTrust® User Guide for Android][2]. [1]: https://www.guardedid.com/doclink/?oem=5200&l=1033&t=3&v=3.&p=1 (MobileTrust® User Guide for iOS) [2]: https://www.guardedid.com/doclink/?oem=5300&l=1033&t=3&v=3.&p=1 (MobileTrust®…
