How do keyloggers work?
A keylogger is a piece of software that records every keystroke you make on a keyboard. Malicious (“malware”) keyloggers are designed to avoid detection from anti-virus programs and invade your computer without your knowledge or consent when you install a program, get an email, visit a website or otherwise use your c…
If my computer is infected with a keylogger, will Guarded ID protect me?
Yes. GuardedID® will protect the keys you type inside your browser, even if your anti-malware programs do not have current signatures. When the GuardedID® light is green and says “On”, (or the “G” icon in the notification area in the lower right of your screen flashes as you type), GuardedID® is protecting your keyst…
I am using Firefox with Vista and some sites are slow. Can I do anything?
Yes, you can elect to turn off some of the GuardedID® security features, however, that is not recommended. Because GuardedID® helps to keep you secure and aware of potential compromises, including clickjacking attacks, there could be some sites that will take longer to fully appear when using Firefox with Microsoft …
Does GuardedID® work in Firefox? Will I see CryptoColor® in Firefox again?
GuardedID® protects your keystrokes in Firefox (watch for the blinking “G” icon in the notification area at the bottom right of your screen). The CryptoColor® feature, previously supported in Firefox, is supported in Internet Explorer only at this time. A CryptoColor® plug-in for Firefox is in development. Look for i…
What does a green dot (.) with a white dash mean when seen in the “G” in the Dock?
A green dot with a white dash means the Apple operating system (OS X) is protecting you in a password field.
What does a red exclamation point (!) mean when seen in the “G” in the Dock?
A red exclamation point means GuardedID® is not activated at that time. Go to “Menu | Manage License” and enter your license activation key if the field is blank; click “Activate”.
Do I still need my anti-virus product suite?
Yes. GuardedID® prevents keyloggers from seeing what you type. You still need programs to keep viruses out of files (anti-virus/anti-adware) and to keep intruders out of your machine (personal firewall).
What is clickjacking? Does GuardedID® protect me?
Yes, one of GuardedID®'s security features is “Clickjack warning.” Clickjacking is a type of cyber threat whereby an invisible link or button containing malicious code can be placed over a legitimate link or button on any website without the user’s knowledge. This malicious link could also appear as a non-threatenin…
Does GuardedID® hide my keystrokes when I am using Remote Desktop programs?
No. The keystrokes going to Remote Desktop Connection programs cannot be hidden by the current GuardedID® releases.
How do I configure Webroot for GuardedID® compatibility?
By default, Webroot offers some level of keystroke protection for native desktop applications but does not protect "Universal" apps downloaded from the Microsoft Store, such as Microsoft Edge, Mail, and Cortana. For this reason, GuardedID will supplement Webroot by protecting these "Universal" apps downloaded from…
