This rarely but sometimes happens, for example, when using some sophisticated games. Click on the “G” in the Dock, or the Menu at the top of the screen, and deselect “Enable” while working with that application. GuardedID® cannot protect your computer against keyloggers when it is disabled. When you are done using the application, click “Enable” from the Dock or Menu. If the problem persists, please create a support ticket to get more help.